Refund policy
Return & Refund Policy
Last updated: March 2026
At Lunessa, we stand behind the quality of our products. We offer a 90-day money-back guarantee on all purchases. If you are not completely satisfied with your order, we will provide a full refund — no questions asked.
Eligibility
- Refund requests must be made within 90 days of the original purchase date.
- Both opened and unopened products are eligible for a refund.
- Refunds apply to the product purchase price. Original shipping costs are non-refundable.
How to Request a Refund
To initiate a return or refund, please contact our customer support team at lunessacs@gmail.com. Please include your order number and reason for the return. Our team will respond within 1–2 business days with further instructions.
Refund Processing
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Please note that your bank or credit card company may take additional time to post the refund to your account.
Exchanges
We do not offer direct exchanges at this time. If you would like a different product, please return the original item for a refund and place a new order.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us at lunessacs@gmail.com within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost to you.
Subscriptions
If you have subscribed to a recurring order, you may cancel at any time before your next billing date. Refunds for subscription orders follow the same 90-day guarantee policy.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at lunessacs@gmail.com.